Shipping policy

Processing time
We aim to process all orders within 24–72 hours (1–3 business days).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping times
Delivery times vary depending on your location and the destination country.
Our estimated delivery times are as follows:

  • Australia: 6–15 business days

  • New Zealand: 7–18 business days

  • Other international destinations: 10–20 business days

Please note: These timeframes are estimates and may vary due to factors beyond our control such as customs clearance, weather conditions, or shipping carrier delays.

Tracking your order
Once your order has shipped, you’ll receive an email with your tracking number and a link to follow your package’s journey.
If you haven’t received a tracking update after 7 days, please contact us at maisonpawshop@gmail.com.

Shipping fees
Shipping costs are calculated at checkout based on your location and the weight/size of your order.
We occasionally offer free shipping promotions, which will be clearly advertised on our website.

Wrong address or failed delivery
Please double-check your delivery details before confirming your order.
Maison Paw Shop cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

Customs and import taxes
Some international orders may be subject to customs duties or import taxes, depending on your country’s regulations.
These charges are not included in our prices and are the customer’s responsibility.

Delays and tracking support
We do our best to ensure timely delivery, but occasional delays can occur due to factors outside our control (e.g., customs, logistics bottlenecks, or courier issues).
If your order hasn’t arrived after 25 business days, please reach out to us at maisonpawshop@gmail.com — our support team will assist you promptly.

Returns and refunds
If you wish to return an item, please refer to our Refund Policy.
Our dedicated support team is here to make your return experience easy and hassle-free, ensuring your satisfaction is always our priority.

Contact

For all shipping-related inquiries, please contact:
📧 maisonpawshop@gmail.com
🏷️ Maison Paw Shop
📍 12 Rancom Street, Botany NSW 2019, Australia
📞 0421 388 918
📄 ABN: 64 401 982 722